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Complaints

Satisfaction guarantee

We want you to be satisfied with your purchase at Wolfswinkel Groentechniek VOF! We do everything we can to keep you as a customer happy and to keep you happy. Improving our service is something we are constantly working on. Is the purchase not as expected or do you want a different size? No problem! You can exchange or return with us within 14 days of receipt. Even when it comes to an action product. Have you already used the product, or has it been damaged? Then we can charge you for the resulting depreciation of the product. Of course, you can fit clothes, shoes and similar products first. (https://www.wolfswinkel.shop/customer-service/return-of-goods)

 

What do I do if I receive the wrong article?
We process your order with the utmost care. Still, it could go wrong once. Have you received a product that you have not ordered? Please contact our customer service via customerservice@wolfswinkel.shop. We make sure that you receive the right product free of charge.

 

How does our complaints procedure work?
Wolfswinkel Groentechniek VOF stands for satisfied customers. If you do have a bad experience with our service or a product, we would like to hear this. Please let us know by writing an e-mail to: (customerservice@wolfswinkel.shop) or by post (Wolfswinkel Groentechniek VOF, in relation to Complaint, Krimweg 13A, 7351 AS Hoenderloo). We will investigate your complaint and we will respond within 14 days.
 
Are you not satisfied with the handling of your complaint? Then you can present it to the Home Shop Disputes Committee, Postbus 90600, 2509 LP in The Hague (www.sgc.nl). You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).