Return of goods

Step-by-step plan and Information

You have the right to revoke the agreement within a period of 14 days without giving reasons.

Step 1 - Report withdrawal

The withdrawal period expires 14 days from the day on which you (or a third party designated by you other than the carrier) take physical possession of the product.
You can let us know within this period that you wish to withdraw from the contract via:

• Your account on our website at the relevant order (return request)

• Or an unambiguous statement by e-mail or mail
  Use of the model withdrawal form (PDF) is permitted, but not required.

Note: You meet the revocation deadline if you send your notice before it has expired.

Step 2 - Package product properly

Pack the product carefully, in its original packaging, including all accessories and manuals. Make sure it is well protected from shipping damage. Do not put tape and/or stickers on the original packaging. Preferably wrap around the original packaging.

Step 3 - Self return shipping

• You choose your own carrier for the return.

• Return costs are at your own expense.

• Send the package to the return address below within 14 days of your cancellation notice.

Return address:
Wolfswinkel Groentechniek VOF
Attn: Returns (YOUR RETURNS NUMBER)
Krimweg 13A
7351 AS Hoenderloo

Step 4 - You are responsible for the shipment

As a customer, you are always responsible for the return shipment until it is received by us.
Wolfswinkel cannot be held responsible for damage, loss or missing items during transport.
We therefore recommend:

• Keep a shipping receipt

• Send the shipment insured if necessary

Step 5 - Refund

Upon receipt and inspection of the product:

• Receive all payments returned, including shipping costs (unless you chose a more expensive shipping method)

• For partial returns, shipping costs will not be refunded

• Refunds will be made using the same means of payment you paid with

• We may wait to refund until we have received the product, or you have demonstrated that you have returned it

Pay attention when using a product!

You are liable for depreciation if the product has been used beyond what is necessary to establish its nature, characteristics and function. Diminished value means that you get less money back because the returned product is used, damaged or incomplete.